We have compiled a very informative and helpful list of the most frequently asked questions we have recieved from our customers. We ask that you read over this list before contacting us. If you still have a question that wasn't answered here, feel free to contact us.

-Do you have a catalog?
In trying to keep expenses low(and in turn your prices), we don’t print paper catalogs. Instead, we encourage you to print out the images from our website to share with friends and family involved in the purchasing decision.

-Why don’t you list prices online for all of your furniture?
Some of our manufacturers have limited our ability to advertise prices. Since our prices are normally 20-30% lower than most stores, the manufacturer doesn’t want us making those other stores upset. If you see an item you are interested in, please feel free to Email us with a description of the item and an item number.

-How can you sell so much lower than other stores?
There are basically two reasons why we can sell so much lower. Because of the internet we are able to sell a large volume which allows us to work on a much smaller profit margin. Secondly, we have very little overhead on our web-site. There are no light bills, water bills, or salesmen commission to worry about. In essence, there is a great deal less work involved. In our retail store here in South Carolina, we must and do sell our furniture for a higher price because of the reasons stated above.

-What happens if my furniture is delivered damaged?
Occasionally, the furniture may experience minor damage during shipping or it may contain a manufacturer’s defect. If the item has minor damage, please accept the item, denote on the delivery slip the problem and contact us as soon as possible. We will have a representative come to your house (depending on your location) or contact you to correct the problem. If the repair is not done to your satisfaction, we will have a new piece sent to you at no additional cost. If an item has extensive damage, please refuse it and we will have a new one sent to you at no additional cost. Please take your time and inspect the furniture upon delivery, it is much easier to have any problems corrected if they are denoted on the delivery ticket.

-Do you charge sales tax?
We do not charge sales tax, except on items shipped to South Carolina (6%). Your local or state laws may vary concerning purchases shipped to you from “out of state.” We will leave it up to you to report if you deem necessary.

-How long before my merchandise will arrive?
The delivery time depends a great deal upon availability. If the items are in stock at the manufacturer, we average 4-8 weeks on the East Coast and 6-10 weeks on the West Coast. There is a great chance you will receive your items quicker and we will always do everything we can to insure timely delivery.

-When will I be contacted before delivery?
You will be contacted by our in-home delivery service approximately 3-4 days before delivery. They will give you the day and time(within a four hour window) the delivery should be made. Deliveries are made seven days a week from 8am to 10pm.
Please Note -- Since our delivery service makes on average 25-50 deliveries per trip over a 3-5 day period, they may experience unforeseen situations which may cause your delivery to be delayed into a new time frame or to the next day. If this does happen, a representative will contact you with a new delivery time.
We will always try and be on time for deliveries, but we do ask for you to be flexible.
Our Suggestion -- Our home-delivery personnel will be glad to call you approx. 30-60 minutes prior to delivery. If you work near your home, tell them you wish to be contacted in advance, that way you will not miss a day of work.

-Do I need to move my current furniture out of the way?
Our home delivery service does ask for the room to be cleared for your new furniture. We do suggest that you wait until they get to your house before you disassemble you bed. That way, if there is a delay for some reason, you will not be sleeping on the floor. Here again, you may want them to call you 3 0-60 minutes prior to delivery so you will have plenty of time to clear your room.

-How do I pay for my furniture?
We accept Visa, MasterCard, Discover and American Express.
You may also make payment by check or money-order by mailing it to:

Discount Furniture Outlet
2891 Broad Street Ext.
Sumter, SC 29150

We ask for 1/2 of the total purchase price to be paid upon ordering. We do have a minimum deposit of $500 or the entire balance, whichever is lower. The remaining 1/2 will be charged to your credit card upon delivery to your house. If you choose to pay the remaining 1/2 by check or money order, we ask that you provide us with a credit card to guarantee funds.

-Do you only sell on the Internet?
No, we sell all of the lines we show online plus many others. If you live nearby, we would love for you to stop by our showroom and view our selection. If you do not live close or just don’t have the time, please review our online selection and call us with any questions you may have.

-The furniture I purchase will be Brand New, won’t it?
OF COURSE IT WILL BE BRAND NEW!! All the items we sell are completely brand new and first quality(unless otherwise specified). Since we ship most of our furniture directly from the manufacturer, you might even receive an item that was only made 2-3 weeks prior. Many local stores try and sell you their floor samples which may have scratches and dents. We don't do that. We only sell first quality items direct from the manufacturer(unless otherwise specified).

-Do you think my local store will match your prices?
It depends a great deal on your store. In almost all cases they simply cannot match our low prices. If you do try and get them to match our prices, PLEASE DO NOT GIVE OUT OUR NAME. We work on a very small profit margin that most dealers cannot susstain and if enough of our competitors complain to the manufacturer, they will force us to increase our prices or discontinue selling their product.

Thank you for reading through this page. If you still have an unanswered question you can email us directly at:
outlet@outletfurniture.com

or call us at 803-469-0253

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